Ticket status | Help Desk System

The details of ticket status in our Help Desk System are summarized as below.

No	Status	Description
1	Open	The support team is working to resolve the request.
2	Awaiting your reply	The support team is waiting for your reply.
3	Solved	The request was resolved. This ticket status includes the following conditions. 1. You can enter comments. The help desk has responded to the inquiry and the inquiry is considered resolved. If we don't receive additional comments from you for 7 days after us answering the request, the ticket status will be automatically changed to "Solved" from "Awaiting your reply". By updating the request, the ticket status will be changed to "Open", which allows you to continuously communicate with the support team. 2. The following message appears in place of the ticket comment window.     "This request is closed for comments. You can create a follow-up." The help desk has responded, and the inquiry has been resolved. The ticket comment window will be automatically closed 28 days after the ticket status is changed to "Solved". After this change, the ticket can no longer be updated. If you wish to continue your inquiry, click the [create a follow-up] link in the ticket comment window and submit a new request.

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